1. Introduction
Welcome to Leheju (Hubei) New Decoration Material Co., Ltd. By accessing or using our services, you agree to be bound by these Terms & Services. Please read them carefully.2. Services Provided
Leheju offers a wide range of indoor and outdoor decorative materials, including PVC Skirting, PVC Siding, WPC Grating, outdoor Flooring, Wall Panel, and WPC Parapet. Our services include product customization, OEM/ODM services, and after-sales support.3. User Responsibilities
- Account Information: Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
- Compliance: Users must comply with all applicable laws and regulations when using our services.
- Prohibited Actions: Users shall not engage in any activity that interferes with or disrupts the services.
4. Orders and Payments
- Order Placement: Orders can be placed through our website, email, or direct contact with our sales team.
- Payment Terms: Payments must be made in accordance with the terms specified in the invoice. We accept various payment methods, including bank transfer and credit card.
- Order Confirmation: Orders are confirmed upon receipt of payment. We will notify you of the estimated delivery date.
5. Shipping and Delivery
- Shipping Methods: We offer various shipping options to meet your needs. Shipping costs and delivery times may vary depending on the destination and shipping method selected.
- Delivery Time: Estimated delivery times are provided at the time of order confirmation. We strive to meet these estimates but cannot guarantee delivery dates.
- Risk of Loss: Risk of loss passes to the customer upon delivery of the goods to the carrier.
6. Returns and Refunds
- Return Policy: We accept returns of defective or damaged products within 30 days of receipt. Please contact our customer service team to initiate a return.
- Refunds: Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued to the original payment method.
7. Warranty
- Product Warranty: Leheju products come with a warranty against manufacturing defects. The warranty period varies by product and will be specified at the time of purchase.
- Warranty Claims: To make a warranty claim, please contact our customer service team with proof of purchase and details of the defect.